Shadow Monarch
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Activity overview
Latest activity by Shadow Monarch-
Shadow Monarch created an article,
Order Status and Follow Up
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Shadow Monarch commented,
Juan Marco Villegas Thanks for responding to this.
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Shadow Monarch created an article,
What are Scale Figures?
Do you find anime figure scales and sizes confusing? They are sometimes measured in inches, centimetres and sometimes simply in scale (ie. 1:12 scale). They also come in different shapes and sizes ...
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Shadow Monarch created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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Shadow Monarch created an article,
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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Shadow Monarch created an article,
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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Shadow Monarch created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Shadow Monarch created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Shadow Monarch created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more
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Shadow Monarch created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...